Comments on: shamone…. http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/ Tue, 06 Jan 2009 11:07:11 +0000 http://wordpress.org/?v=2.3.2 By: Eshin http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-996 Eshin Tue, 30 Nov 1999 00:00:00 +0000 http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-996 I've always wondered about that and never got a satisfying answer from the CX people I know. Upgrading people on a non-full flight means that you expose more people to the offering that you are actually making money on, thereby inducing them to want to actually purchase the product/service next time. If they know that upgrades are available on a particular airline, then people might be more willing to fly with that airline. Although I think the argument was the airline isn't making money on that passenger anyway so why bother. And if upgrades are too common, it cheapens the people who buy business class seats themselves. Although it's usually the company expense account that gets the bill, so upgrading is just good PR. I’ve always wondered about that and never got a satisfying answer from the CX people I know.

Upgrading people on a non-full flight means that you expose more people to the offering that you are actually making money on, thereby inducing them to want to actually purchase the product/service next time. If they know that upgrades are available on a particular airline, then people might be more willing to fly with that airline.

Although I think the argument was the airline isn’t making money on that passenger anyway so why bother. And if upgrades are too common, it cheapens the people who buy business class seats themselves. Although it’s usually the company expense account that gets the bill, so upgrading is just good PR.

]]> By: shaky http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-997 shaky Tue, 30 Nov 1999 00:00:00 +0000 http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-997 Yeah, I know they don't really upgrade you unless the flight is full, and then they upgrade the club members first. Always worth a try, don't shoot you won't score and all that. When I flew to HK for the first time to move here, I was the only person in Upper Class on a Virgin flight. So they definitely don't upgrade if the flight is not full. Not a single person! Yeah, I know they don’t really upgrade you unless the flight is full, and then they upgrade the club members first. Always worth a try, don’t shoot you won’t score and all that.

When I flew to HK for the first time to move here, I was the only person in Upper Class on a Virgin flight. So they definitely don’t upgrade if the flight is not full. Not a single person!

]]> By: Eshin http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-998 Eshin Tue, 30 Nov 1999 00:00:00 +0000 http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-998 I take the same approach to chatting up the flight attendants. If you don't shoot... I take the same approach to chatting up the flight attendants. If you don’t shoot…

]]> By: aaron http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-999 aaron Tue, 30 Nov 1999 00:00:00 +0000 http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-999 i was upgraded from biz to upper twice last year and on a third london-HK flight i upgraded myself by simply sitting in seat 1A. no one asked me until we were an hour or two away from landing here. if you shoot and don't score, take the law into your own hands and f*ck em all. i was upgraded from biz to upper twice last year and on a third london-HK flight i upgraded myself by simply sitting in seat 1A. no one asked me until we were an hour or two away from landing here. if you shoot and don’t score, take the law into your own hands and f*ck em all.

]]> By: Jay http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-1000 Jay Tue, 30 Nov 1999 00:00:00 +0000 http://www.shakykaiser.com/blog/archives/2004/02/27/shamone/#comment-1000 The wife is an ex-CX staffer. They clamped down on upgrades a few years back b/c upper mgmt believes it cheapens the product. After all, who would want to pay to fly Business if they give it away free! By the way, Shaky, nice messenger bag. I'm sure you'll score big with that in BKK. The wife is an ex-CX staffer. They clamped down on upgrades a few years back b/c upper mgmt believes it cheapens the product. After all, who would want to pay to fly Business if they give it away free!

By the way, Shaky, nice messenger bag. I’m sure you’ll score big with that in BKK.

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