We’re check-check-checked-checked-dak-in.
Er, checked in, and ready for the off. No upgrade:
The Snoop: “How’s the flight looking?”
The MD: “About 80% full.”
The Snoop: “So any chance of an upgrade?”
The MD: [pause, actually thinking about it] “I don’t think so.”
The Kaiser: “What, not even for us?”
She didn’t even look at me!
The MD = The Miserable Doris.
If the flight’s not full then move us to biz class Doris! I’ll have the shitty econ class food, just give me that big ass seat!
Gonna be looking for a Doris wearing one of these.
Tick-tock come on clock.
I’ve always wondered about that and never got a satisfying answer from the CX people I know.
Upgrading people on a non-full flight means that you expose more people to the offering that you are actually making money on, thereby inducing them to want to actually purchase the product/service next time. If they know that upgrades are available on a particular airline, then people might be more willing to fly with that airline.
Although I think the argument was the airline isn’t making money on that passenger anyway so why bother. And if upgrades are too common, it cheapens the people who buy business class seats themselves. Although it’s usually the company expense account that gets the bill, so upgrading is just good PR.
Yeah, I know they don’t really upgrade you unless the flight is full, and then they upgrade the club members first. Always worth a try, don’t shoot you won’t score and all that.
When I flew to HK for the first time to move here, I was the only person in Upper Class on a Virgin flight. So they definitely don’t upgrade if the flight is not full. Not a single person!
I take the same approach to chatting up the flight attendants. If you don’t shoot…
i was upgraded from biz to upper twice last year and on a third london-HK flight i upgraded myself by simply sitting in seat 1A. no one asked me until we were an hour or two away from landing here. if you shoot and don’t score, take the law into your own hands and f*ck em all.
The wife is an ex-CX staffer. They clamped down on upgrades a few years back b/c upper mgmt believes it cheapens the product. After all, who would want to pay to fly Business if they give it away free!
By the way, Shaky, nice messenger bag. I’m sure you’ll score big with that in BKK.